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    Returns

    You can, within 28 days of receiving goods from us, return any goods for FREE (UK & ROI only) if you are not completely happy. Please see Terms and Conditions for our full refund policy.

    Once you decide to return any products you must not use them and must take good care of them while they remain in your possession. The goods must be returned to us undamaged as soon as reasonably possible.

    We will, on receipt of the returned items, refund to the payment card the price paid for the items returned, along with any charges for the original delivery of them to you (where appropriate).

    Your rights under the returns policy are addition to the cancellation rights under the Consumer Protection (Distance Selling) Regulations 2000.

    If you wish, you may notify us by email to help@oasis-stores.com that you wish to cancel your contract before the end of the statutory cancellation period (7 days from the day after you receive the goods). You must then return the goods to us along with the returns form as above.

    Nothing under these terms and conditions affects your statutory rights.

    For further information on this please see Terms and Conditions.

     

    Returning Goods to Store (UK & ROI only)

    If you wish to return items to an Oasis store, you must take them within 28 days of despatch to one of our Oasis stand alone stores using the despatch note enclosed in your parcel as your receipt. Exceptions: Unfortunately items purchased from the Oasis website cannot be returned to an Oasis concession within a department store, factory outlet store or International / European store. Click here to find your nearest Oasis store.

    The despatch note must be presented and you will be asked for the reason for the return and whether you wish for to exchange the product or obtain a refund. We regret that for reasons of hygiene, we are unable to refund or exchange earrings, lingerie and swimwear.

     

    Returning Goods by Post (UK & ROI orders)

    It is free to return items via post, follow the instructions outlined below.

    • Write your name, address, postcode and order number on the returns form.
    • Complete the returns form and enclose with your Goods.
    • Ensure your Goods are in a securely wrapped parcel, complete and place a returns address label on the parcel.
    • The returns address is, O Fashions Opco Limited, The Triangle, Stanton Harcourt Industrial Estate, Stanton Harcourt, Witney, Oxford, United Kingdom OX29 5UT.
    • Take the parcel (with enclosed returns form) and the despatch note to the Post Office. The clerk will stamp the proof of posting on the despatch note which you should retain until you receive your refund.

    Please remember to complete the returns form with your returned product(s)

     

    Returning Goods by Post (International & European orders)

    If you wish to return your goods by post, follow the instructions outlined below:

    - Write your name, address, postcode and order number on the returns form.

    - Complete the returns form and enclose it with your Goods.

    Ensure your Goods are in a securely wrapped parcel and place a returns address label on the parcel.

    The returns address is O Fashions Opco Limited, The Triangle, Stanton Harcourt Industrial Estate, Stanton Harcourt, Witney, Oxford, United Kingdom OX29 5UT.

    Take the parcel (with enclosed returns form) and the despatch note to your local post office. If possible obtain a stamp for proof of posting on the despatch note which you should retain until you receive your refund.

    Please remember to complete the returns form with your returned product(s).

    The cost of returning the item to us is your responsibility. 

    N.B. You can not return any international or European order to an Oasis Sotre. We apologise for any inconvienience.