Your order will arrive at your delivery address within 3-5 working days of placing your order. You'll receive a despatch email to confirm your parcel is on it's way.
You'll receive an order tracking number when your order has left us so you can keep an eye on your parcel's journey.
Orders placed after 3pm will take an additional day to be dispatched. If you order anytime on Saturday or up to midday on Sunday, you will receive your goods on the Monday. Orders placed after 1pm on Sundays will be delivered on Tuesdays, whilst orders on Bank Holidays will be delivered 2 working days later.
Whilst we will endeavour to fulfil all next day deliveries within the expected timeframe, there may be occasions where courier failures or unexpected events, such as extreme weather conditions or IT system failures, mean that this is not possible and we are therefore unable to guarantee next-day delivery times. We will always work hard to keep any issues to a minimum and will proactively remove the service or adjust the cut-off times to minimise any disruption to you. In the event of any issues arising we will contact you with further details of delays whenever possible.
When we deliver your Goods to you we will include a returns slip, and information on how to return Goods to us. If you want to return any items you must complete the returns slip and enclose this with the items you are returning.
You can, at any time within one month of receiving Goods from us, (14 days for reduced or sale products) cancel your contract and return any Goods to us.
You must then, within one month of receiving the Goods, (14 days for reduced or sale products) return the Goods to us by using the following methods: Sending them in a securely wrapped parcel to Oasis Fashions Limited, The Triangle, Stanton Harcourt Industrial Estate, Stanton Harcourt, Witney, Oxfordshire, OX29 5UT; or on UK sales only by returning them with the returns slip to your nearest store; or by using the Collect+ service.
For more about our Returns Policy, simply click here for details.
If you wish to return items to an Oasis store, you must take them within one month of despatch, (14 days for reduced or sale products) to one of our Oasis stores using the despatch note enclosed in your parcel as your receipt. This is not available at any Oasis concession or department store or within Europe.
Make a note of these important dates and don’t miss out this year…
- Order by Tuesday 20th December if selecting Standard Delivery
- Order by 3pm, Wednesday 21st December if selecting Next Day Delivery
- Order by Tuesday 27th December if selecting Standard Delivery
- Order by 3pm, Wednesday 28th December if selecting Next Day Delivery
Guess what? We're extending our returns policy for Christmas 2016. Orders placed from 13th November 2016 can now be returned up until 15th January 2017 and are subject to our returns policy.
*Subject to change