Terms & Conditions

These are the terms and conditions which will apply to your purchase of clothing, accessories and other goods ("Goods") from the Oasis web site at www.oasis-stores.com (the "Website").

The Website and Goods are provided by Oasis Fashions Limited, a company registered in England under number 6822219 with a registered office at The Triangle, Stanton Harcourt Industrial Estate, Stanton Harcourt, Witney, Oxfordshire, OX29 5UT ("we", "us", "our"). When we refer to "you" and "your" we mean the user of the Website and purchaser of Goods.

These terms and conditions form a legally binding contract between us and you. Your acceptance of the terms and conditions is given when you purchase Goods from us. You should read these terms and conditions carefully before buying anything from this Website.

The terms and conditions contain the following sections:

Part 1 - Information about the Website and the Goods

Part 2 – Buying Goods

Part 3 – Returning Goods

Part 4 – General terms relating to our relationship with you

We reserve the right to change the terms and conditions under which the Website and the Goods are provided. Any such change in terms and conditions will be effective to all new orders once included in the text of these terms and conditions and published on the Website. You should check the terms and conditions posted on the Website periodically to ensure that you are aware of and comply with the current version.

If you have any questions about the terms and conditions, the Goods or the Website please email us at help@oasis-stores.co.uk

Part 1 - Information about the Website and the Goods

This Part sets out some terms about information on the Website, descriptions of Goods and how you use the Website.

Separate Notices and Disclaimers apply to your use of the Website. By accepting these terms and conditions you also agree to the Notices and Disclaimers.

The intellectual property rights in all software and content made available to you on or through the Website is our property or the property of our licensors and all such rights are reserved by us and our licensors. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on the Website nor may you use any such content in connection with any business or commercial enterprise.

Oasis is a trade mark belonging to us and no licence or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks which are colourably similar without our written permission.

We try to make sure that all information on the Website, including descriptions of our Goods, and listed prices, are accurate and correct at all times. However, mistakes do happen. We will try to resolve all information errors on the Website as soon as reasonably possible, and if we reasonably think that such an error has affected your purchase of Goods we will try to let you know. However, because we take these steps we will not be liable to you for any errors on the Website.

You should bear in mind that buying clothing and accessories over the internet provides a different shopping experience to buying in-store. In particular you acknowledge that:

• Only one promotional code can be used at a time;
• The colours which are shown for the Goods on the Website will depend on many factors – including your display settings;
• All sizes and measurements are approximate;
• All Goods are subject to availability - we may not be able to supply your order;
• Any delivery estimates given on the Website or by email are estimates only;
• The Goods and promotions which are offered on the Website may not be available in-store, and vice-versa.

You are responsible for ensuring that your login details, password and all other details in relation to your account remain confidential at all times.

Part 2 – Buying Goods

This Part sets out some terms which apply to your purchase of Goods from us through the Website.

You make an offer to purchase a product from us (your "Order") by completing the staged process on the Website as set out below:

• Adding product to your shopping basket
• Checkout step 1 – Login details
• Checkout step 2 – address details
• Checkout step 3 – payment details
• Confirmation of order

Your Order only constitutes an offer to purchase Goods from us, and does not form a binding contract until accepted by us. Where you order more than one product your Order contains a series of offers for each product individually.

On receipt of your Order, we will send you an Order acknowledgement email to the email address which you provide in the Order process. This Order acknowledgement email will contain your Order number, details of the Goods ordered and a delivery estimate. Note that this email is only to acknowledge that your order has been received, and is not acceptance by us of any offers to purchase Goods.

We must receive full payment both of the price of the Goods and any delivery charges before we can accept any offers. Where you select to pay by credit or debit card we will process the payment at the time of preparing your Goods for despatch.

An offer made by you to purchase a product shall only be deemed to be accepted by us when we despatch that product to you and send you an Order despatch email which includes details of the product. We reserve the right to refuse any offers in an Order prior to acceptance. If a product is not available we will include details of the unavailable product in the Order despatch email. A product which is not available will not be included in the contract for a product which is despatched.

All prices and charges on the Website are in UK pounds sterling (although we provide an indicative price in euros). Delivery charges may apply and these will be displayed in the order process.

All prices are, unless otherwise stated, inclusive of VAT and other applicable taxes. Our VAT number is: 927570405

For customers using an Oasis Card promotional discount code, please note this discount is only applicable when purchasing on your Oasis Card.

Part 3 – Returning Goods

This Part 3 sets out the terms which govern your right to return any Goods that you do not want to keep.

When we deliver your Goods to you we will include a returns slip, and information on how to return Goods to us. If you want to return any items you must complete the returns slip and enclose this with the items you are returning.
You can, at any time within one month of receiving Goods from us, (14 days for reduced or sale products) cancel your contract and return any Goods to us.

You must then, within one month of receiving the Goods, (14 days for reduced or sale products) return the Goods to us by sending them in a securely wrapped parcel to Oasis Fashions Limited, The Triangle, Stanton Harcourt Industrial Estate, Stanton Harcourt, Witney, Oxfordshire, OX29 5UT. We offer a free postal returns service on UK only sales when all Goods purchased are returned. In order to take advantage of this service, please follow the instructions on the delivery note enclosed with the Goods. In addition, on UK only sales, you may either return the Goods by taking them and the returns slip to one of our stores. Once you decide to return the Goods you must not use them and must take reasonable care of them while they remain in your possession. The Goods must be returned to us intact, undamaged as soon as reasonably possible. We will refund to the payment card the price paid for the Goods returned.

Your rights under this Part 3 are in addition to the cancellation rights under the Consumer Protection (Distance Selling) Regulations 2000. If you wish, you may notify us by email help@oasis-stores.co.uk. that you wish to cancel your contract before the end of the statutory cancellation period (7 days from the day after you receive the Goods). You must then return the goods to us in the manner specified in the above paragraph.

Nothing under these terms and conditions affects your statutory rights.

Returning Goods to Store (UK & ROI only)

Please note, Paypal orders cannot be returned to stores, please use the free returns label and return by post.

If you wish to return items to an Oasis store, you must take them within one month of despatch, (14 days for reduced or sale products) to one of our UK Oasis stores using the despatch note enclosed in your parcel as your receipt. This facility is not available at any Oasis concession or department store or within Europe.

The despatch note must be presented and you will be asked for the reason for the return and whether you wish for to exchange the product or obtain a refund. We regret that for reasons of hygiene, we are unable to refund or exchange earrings. Please ensure that Knickers, G-strings and Swimwear are tried on over your own underwear. We reserve the right to refuse returns of items where it is apparent that this has not been done. Please ensure you return them to us in their original condition and packaging, unworn and unwashed, with all labels intact.

Click here to find your nearest Oasis store.

Returning Goods by Post (UK & ROI only)

1. If you wish to return your goods by post, follow the instructions outlined below.
2. Write your name, address, postcode and order number on the returns form.
3. Complete the returns form and enclose it with your Goods.
4. Ensure your Goods are in a securely wrapped parcel and place a returns address label on the parcel.
5. The returns address is Oasis Fashions Limited, The Triangle, Stanton Harcourt Industrial Estate, Stanton Harcourt, Witney, Oxford, OX29 5UT.
6. Take the parcel (with enclosed returns form) and the despatch note to the Post Office. The clerk will stamp the proof of posting on the despatch note which you should retain until you receive your refund.

Please remember to complete the returns form with your returned product(s)

Your rights under this Part 3 are in addition to the cancellation rights under the Consumer Protection (Distance Selling) Regulations 2000. If you wish, you may notify us by email help@oasis-stores.com that you wish to cancel your order before the end of the statutory cancellation period (7 days from the day after you receive the Goods). You must then return the goods to us along with the returns form as above.

Nothing under these terms and conditions affects your statutory rights.

Returning Goods by Post (International & European orders)

If you wish to return your goods by post, follow the instructions outlined below:

- Write your name, address, postcode and order number on the returns form.

- Complete the returns form and enclose it with your Goods.

Ensure your Goods are in a securely wrapped parcel and place a returns address label on the parcel.

The returns address is Oasis Fashions Limited, The Triangle, Stanton Harcourt Industrial Estate, Stanton Harcourt, Witney, Oxford, United Kingdom OX29 5UT.

Take the parcel (with enclosed returns form) and the despatch note to your local post office. If possible obtain a stamp for proof of posting on the despatch note which you should retain until you receive your refund.

Please remember to complete the returns form with your returned product(s).

The cost of returning the item to us is your responsibility. 

Part 4 – General terms relating to our relationship with you

This Part 4 sets out some general terms that govern our relationship with you and purchases by you.

We will not be responsible for the performance of any obligations under these terms and conditions in the case of an event outside of our reasonable control (force majeure), including (but not limited to) strikes, lockouts, failures of third party systems or networks, acts of god, fire, earthquake, storm, flood or other natural disaster, civil unrest, acts of terrorism, deliberate sabotage of or malicious damage to equipment or data or for damage to or destruction of premises or equipment.

All notices which we need to give to you under these terms and conditions will be sent by us to your registered e-mail address.

These terms and conditions set out the entire agreement between you and us in respect of the sale, purchase and use of the Goods. They supersede any previous agreement or understanding in relation to the subject matter hereof. They may only be varied where separately agreed in writing between you and us.
If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions (and the remainder of the provision in question) shall be unaffected.

Save to the extent that you exercise your right as a consumer to bring an action in or rely on the laws of your country of domicile, the interpretation, construction, effect and enforceability of these terms and conditions shall be governed by English Law, and you and we agree to submit to the non-exclusive jurisdiction of English courts for the determination of disputes.