Ordering & Delivery

 

How to Order an Item.

 

Once you've found the items you wish to buy and have added them to your shopping bag, you can begin the checkout process by clicking on the 'Shopping Bag' link at the top right of your screen or the 'Check out' link on the product page.

You will need to register with us before the order can be processed. This is so that we can store delivery addresses for you and send you email newsletters, featuring up to the minute style advice, new trends and offers you won’t want to miss! You’ll be asked to enter your email and set up a password to access your account. If you have forgotten your password, please click here.

Please note the first order will only be delivered to the cardholders address. Subsequent orders can be delivered to other addresses.

All prices shown on the website are inclusive of VAT at the current rates. The prices are correct at the time we enter them into the system. The total cost of the order is the price of the products ordered plus the delivery charge.

When ordering for deliveries to the UK and Eire, you will be charged in pounds sterling (£). We currently only deliver to UK and Eire addresses.

At checkout, you can review and amend your order details on the Order Summary page

When you're ready to complete your order, click the ‘Check Out’ button and you will be taken to the Payment page. Make sure you review this page carefully, as you won’t be able to change the order once payment has been processed. You'll also be sent a confirmation email shortly after placing your order.

If you need help placing an order or have any other questions, please email our Customer Service team on help@oasis-stores.com between 9am and 5.30pm, Monday to Friday (closed UK Public Holidays).

Paying for your order

Accepted payment methods

You can pay by Oasis Card, Mastercard, Visa, Domestic Maestro/Solo, Visa Electron, Maestro, JCB, Visa Delta, American Express and Diners.

Paying by credit and debit card

You will be asked for your credit or debit card security number when you place your order. This is the last three digits on the signature strip on the back of your card.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to or does not for any reason authorise payment then we will not be able to accept your order. Where you select to pay by credit or debit card we will process the payment at the time of despatch.

 

Tracking your order

We aim to deliver your purchases within 48 hours from when the order was despatched, but we can't guarantee any particular delivery date or time.

On despatch of your items we will send you an order despatch email, to let you know that your card has been debited and the goods despatched.

To track your order you can click on the link in the order despatch email, or click here to log into My Oasis and connect to our courier's track and trace system.

 

Delivery Charges

The delivery charge is £2.99 for the standard delivery in the UK and €5.00 for Eire, €10 for Europe and $10 for America. There is only one delivery charge per order no matter how many items you have in that order. Orders delivered to the UK are charged 17.5% VAT and orders to the Republic of Ireland are charged VAT at 21%.

Delivery FAQ’s

How long will delivery take?

We have various delivery option, for further enquiries please refer to our delivery options page.

What if my order hasn't arrived?

First of all, view your order online. Click here to sign into My Oasis and view your orders in Order History. If your order has been despatched and has not arrived within the expected time period, email Customer Services at help@oasis-stores.com.

What if only part of my order has arrived?

If you have not received the entire order as detailed in the order confirmation email sent to you, email Customer Services at help@oasis-stores.com.

What do I do if I have received the wrong item?

You should return the wrongly shipped item to us for a full refund. We will refund the payment card the price paid for the item on receipt of the returned item.

What do I do if the item is damaged or faulty?

You should return the faulty item to us for a full refund. We will refund the payment card, the price paid for the item and any delivery charges, upon receipt of the returned faulty item. Please see our Returns section for more details.

Do you deliver or send products outside the United Kingdom?

We do deliver to addresses outside of the UK, please check our delivery options page. We also reserve the right not to deliver orders if we believe the address is not secure, for example, to a communal postal address or PO Box. If this affects an order you place, we will notify you as soon as possible.

Do we deliver to your address?

We deliver to most postal areas in the UK. Delivery of certain products to the Channel Islands, Isles of Scilly and the Isle of Man may not always be possible.

 

Are there any places where delivery might take longer?

There are a small number of postcodes, usually in remote rural areas, where we cannot guarantee delivery within our usual timescales.

What if I'm not in when you deliver?

Deliveries will usually be made on Mondays to Fridays between 9am and 5.30pm. If you or the intended recipient are not available, each time an attempt is made, our courier will leave a card at the delivery address confirming that they have tried to deliver. Follow the instructions on this card to rearrange delivery.