Help

Whether you are a new visitor to www.oasis-stores.com or an existing customer wishing to learn more, the following information explains how to get the most from every visit.

Contact Us

Due to a high level of orders our current delivery service takes within 3 -5 days. This is a temporary change and we apologise for any inconvenience.

Our customer service advisors are here to answer any questions you may have and make shopping on the Oasis website as easy and enjoyable as possible. Contact us by e-mail (help@oasis-stores.co.uk); our lead time for answering your e mail is currently 2 working days. If your enquiry is urgent please telephone customer services and speak to one of our team on 0845 899 0009.

Our office hours are: 8:00am - 8.00pm Monday to Friday, and 9:00am - 1:00pm Saturday (exclusing UK Bank Holidays). You may also find the answer to your question in our FAQ's section.

VIP Cardholder Customer Services

To check your balance, make a payment or report your VIP card as lost or stolen please call the Oasis VIP Customer Services Helpline on 0844 856 5991.

Product Finder

If you cant find the product you are looking for, simply visit this page, submit the form and our dedicated customer service team will locate the product for you.

New Customers

First time? Click here and we will show you how to navigate your way around www.oasis-stores.com and how to find the products you're looking for.

Ordering and Delivery

Details on how to order items and delivery charges.

Returns

If you're not 100% happy with your purchase, click here for details how to return or exchange.

FAQ's

Your most likely questions about using this website answered.